Return & Refund Policy
Unlimited Wash Club
Five Corners Car Wash Inc. does not refund any Unlimited Wash Club recharges unless they meet one of the following criteria:
• The customer completed a cancellation form 7 days before the recharge date and has proof via the confirmation email of the transaction.
If an Unlimited Wash Club Membership has been redeemed for washes during a billing cycle, it is not eligible to be considered for a refund.
For any Unlimited Wash Club Membership, at the point of sale, any new customer is required to sign or acknowledge on-screen or on paper form the Terms of Service before the account is activated.
Please know that customers’ banks update credit card information with our third-party credit card processing company if a customer does not update it themselves. This is not an act of Five Corners Car Wash Inc. Attempting to allow a recurring plan to “expire” is not recommended, as the credit card on file will likely update itself via the issuing bank. The only way to discontinue an Unlimited Wash Club Membership is to visit the car wash’s website and complete a discontinue form request (5cornershandwash.com).
Customers have 29 days from the date of the transaction to report it to Customer Service representative. Any transaction beyond that time frame is not subject to be reviewed for a refund.
Single Wash
Five Corners Car Wash Inc. does not refund any single wash transaction if the vehicle receives a wash, however, will gladly rewash any unsatisfactory vehicle before leaving the location free of charge. Once a vehicle leaves the site, it is at the discretion of management to allow a rewash.
Any other promise or speech of refunds or returns is not valid according to this statement.
Privacy and Data Use Policy
Privacy and Data Use Policy
At Five Corners Car Wash Inc. (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or use our services.
Information We Collect
When you visit our website or use our services, we may collect the following information:
• Personal Information: We may collect your name, email address, postal address, and phone number when you provide it voluntarily.
• Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and device information when you interact with our website or use our services.
How We Use Your Information
We use the information we collect to:
• Provide and improve our services: We use your information to deliver the services you request, personalize your experience, and enhance the functionality of our website.
• Communication: We may use your information to communicate with you regarding your inquiries, requests, or notifications about our services.
Payment Information
When you make a purchase of a membership or retail wash at Five Corners Car Wash Inc., your credit or debit card or other financial information is securely transmitted to a trusted third-party payment processor in compliance with relevant Payment Card Industry Data Security Standards. For membership purchases, your card information is tokenized and stored in your account. We keep a record of your membership purchases. We also maintain a record of your retail wash purchases.
Unlimited Wash Club
When you purchase an Unlimited Wash Club membership, we may require certain personal information, such as your name, mobile phone number, payment details, mailing address, and email address. This information will be stored as a profile associated with your UWC membership. If you contact us regarding your UWC membership, any information provided or recorded will be logged within your profile and may automatically update old records saved by our agents. When part of a membership, your vehicle may have an RFID tag affixed to your windshield. We collect all visit history information anytime services are redeemed. This RFID tag information is used to allow our company to provide services to you and may be customized to your service history and may trigger automated marketing communications.
Information Sharing
We may share your information with trusted third parties in the following circumstances:
• Service Providers: We may engage third-party service providers to assist us in operating our website, marketing services, or conducting business operations. These service providers will have access to your information solely for the purpose of assisting us.
• Legal Compliance: We may disclose your information if required by law or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We implement reasonable measures to protect your information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Choices
You have the right to:
• Update or correct your information: You can update or correct your personal information by contacting us at membership@5cornershandwash.com
• Opt-out of marketing communications: You can unsubscribe from our marketing emails by following the instructions provided in the email footer, unsubscribe from text message SMS communications by replying “STOP” to the same telephone number you received a communication from.
Updates to this Privacy Policy
We may update this Privacy Policy periodically. Please review it periodically for any changes.
(“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or use our services.
Information We Collect
When you visit our website or use our services, we may collect the following information:
• Personal Information: We may collect your name, email address, postal address, and phone number when you provide it voluntarily.
• Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and device information when you interact with our website or use our services.
How We Use Your Information
We use the information we collect to:
• Provide and improve our services: We use your information to deliver the services you request, personalize your experience, and enhance the functionality of our website.
• Communication: We may use your information to communicate with you regarding your inquiries, requests, or notifications about our services.
Payment Information
When you make a purchase of a membership or retail wash at Five Corners Car Wash Inc., your credit or debit card or other financial information is securely transmitted to a trusted third-party payment processor in compliance with relevant Payment Card Industry Data Security Standards. For membership purchases, your card information is tokenized and stored in your account. We keep a record of your membership purchases. We also maintain a record of your retail wash purchases.
Unlimited Wash Club
When you purchase an Unlimited Wash Club membership, we may require certain personal information, such as your name, mobile phone number, payment details, mailing address, and email address. This information will be stored as a profile associated with your UWC membership. If you contact us regarding your UWC membership, any information provided or recorded will be logged within your profile and may automatically update old records saved by our agents. When part of a membership, your vehicle may have an RFID tag affixed to your windshield. We collect all visit history information anytime services are redeemed. This RFID tag information is used to allow our company to provide services to you and may be customized to your service history and may trigger automated marketing communications.
Information Sharing
We may share your information with trusted third parties in the following circumstances:
• Service Providers: We may engage third-party service providers to assist us in operating our website, marketing services, or conducting business operations. These service providers will have access to your information solely for the purpose of assisting us.
• Legal Compliance: We may disclose your information if required by law or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We implement reasonable measures to protect your information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Choices
You have the right to:
• Update or correct your information: You can update or correct your personal information by contacting us at membership@5cornershandwash.com
• Opt-out of marketing communications: You can unsubscribe from our marketing emails by following the instructions provided in the email footer, unsubscribe from text message SMS communications by replying “STOP” to the same telephone number you received a communication from.
Updates to this Privacy Policy
We may update this Privacy Policy periodically. Please review it periodically for any changes.
SMS & Email Communication Policy
Five Corners Car Wash Inc. (“we,” “us,” or “our”), we respect your privacy and are committed to complying with the Telephone Consumer Protection Act (TCPA) and applicable laws regarding SMS and email marketing. This policy outlines our practices for sending promotional messages.
Consent and Opt-In
We will only send SMS or email marketing messages to individuals who have provided express written consent to receive such communications. This consent may be obtained through opt-in forms on our website, mobile applications, or other means.
Clear Identification
All SMS and email marketing messages will clearly identify us as the sender and provide contact information for recipients to reach out to us.
Opt-Out Mechanism
We will include an easy and accessible opt-out mechanism in all SMS and email marketing messages. Recipients who no longer wish to receive these messages can opt out by following the instructions provided in email footers or replying “STOP” to any SMS communication from us.
Frequency and Content
We will ensure that the frequency of our SMS and email marketing messages is reasonable and in line with recipients’ expectations. The content of our messages will be relevant, informative, and in compliance with applicable laws and regulations.
List Management
We will maintain accurate and up-to-date records of individuals who have opted in or out of our SMS and email marketing communications. We will promptly remove opt-out requests from our contact lists and honor recipients’ preferences.
Data Security
We will implement appropriate security measures to protect the personal information we collect for SMS and email marketing purposes. This includes safeguarding data against unauthorized access, use, or disclosur
Third-Party Compliance
If we engage third-party service providers for SMS or email marketing purposes, we will ensure that they comply with applicable laws and regulations and adhere to the standards outlined in this policy.
Compliance Monitoring and Training
We will regularly monitor and review our SMS and email marketing practices to ensure compliance with TCPA and relevant laws. Our employees involved in marketing activities will receive training on TCPA compliance and best practices.
Policy Updates
We may update this SMS and Email Marketing Policy from time to time to reflect changes in laws, regulations, or our practices. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about our SMS and email marketing practices or wish to opt out of receiving such communications, please contact us using the information provided below.
By providing your consent to receive SMS and email marketing messages from us, you acknowledge that you have read and understood this policy and agree to its terms.